Privacy Policy

Introduction

UpStyle Vision LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website upstylevision.com, use our services, or communicate with us via SMS, email, or phone.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and business name when you fill out a form, book a call, or contact us.
• Call and Message Data: Phone numbers from inbound calls and SMS messages sent to or received from our business phone numbers. This includes message content for the purpose of providing automated customer service.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
• Business Information: Details about your business that you share with us during consultations, including services offered, service areas, and operational details.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send automated SMS messages including missed call text-backs, appointment confirmations, appointment reminders, and review requests on behalf of our clients' businesses
• Schedule and manage appointments
• Improve our services and website experience
• Communicate with you about our services
• Comply with legal obligations

SMS Messaging

When you call a business that uses our services and the call is missed, you may receive an automated text message follow-up. By initiating contact with a business that uses our platform, you consent to receiving SMS messages related to your inquiry.

You may also receive appointment reminders, service follow-ups, and review requests via SMS.

Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

We will not share your phone number or SMS opt-in data with third parties for marketing purposes. Your information is used solely for the purpose of providing services on behalf of the business you contacted.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: We use third-party services such as Twilio (SMS and voice), HubSpot (CRM), and Cal.com (scheduling) to deliver our services. These providers only access your data as necessary to perform their functions and are bound by their own privacy policies.
• Business Clients: If you contact a business that uses our services, your contact information and inquiry details are shared with that business so they can serve you.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP
• Opt out of email communications by clicking the unsubscribe link

To exercise any of these rights, contact us at info@upstylevision.com.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

UpStyle Vision LLC
Email: info@upstylevision.com
Website: upstylevision.com